Expanding the Contact Center AI Association's Reach

The Contact Center AI Association (CCAIA) was founded at the beginning of 2024 with a single mission. Our goal is to distill and distribute education on the use of AI in customer support. We started off by having board-room style meetings among contact center leaders where they can openly discuss how they are using AI to improve customer experience. This closed door setting also allowed participants to openly share their struggles and concerns with the technology.

These meetings provide tremendous insights. But the benefits of these insights have been limited to the participants at the meetings. In 2025, that is going to change.

We’re excited to share our goal for 2025 to distribute high quality insights to everyone in the CX community.

What’s Planned for 2025?

As a nonprofit with an educational mission, we’re taking steps to expand how we distribute insights to the broader CX community. Here’s what to expect in 2025:

1. Weekly Email Newsletter:
   Each week, we will send out the most pressing updates on the use of AI in customer support operations.

   • Already subscribed to this email? You’re all set!

   • Forwarded this email? Subscribe here to stay updated.

2. Monthly Webinars on LinkedIn:
   We will host live webinars every month on LinkedIn, featuring open discussions among contact center leaders with real-time Q&A.

   • Follow us on LinkedIn here to stay informed about upcoming webinars.

3. In-Person, Boardroom-Style Meetings:
   Our in-person meetings remain a cornerstone of the association. Here is the 2025 meeting schedule:

   • Q1: Palo Alto, California

   • Q2: Atlanta, Georgia

   • Q3: New York City

   • Q4: Austin, Texas

How topics of education are chosen

The keystone of education is topic selection. We are putting this important responsibility into the hands of contact center leaders. We are establishing an Education Committee that will meet once a month for 30-minutes via Zoom to identify the most pressing topics facing CX leaders. These topics will be the focus of the Association’s educational content.

We have an amazing group of CX leaders coming together to form this committee. We have spaces for a few more people if you would like to join. Please note, these spots are reserved for individuals who run internal CX/contact center operations.

To express interest in serving on the Education Committee, please reply to this email.

Become a Sponsor

Our mission is to provide high-quality education at no cost. In furtherance of that mission, we rely on sponsors to support our events and initiatives.

For 2025, we are seeking five sponsors per quarter. Sponsors will receive:

• Visibility in every newsletter, webinar, and in-person event throughout the quarter

• Recognition as a key partner in promoting innovation in customer support

If you are interested in sponsoring, simply reply to this email to apply.

Thank you for your continued support of the Contact Center AI Association. We look forward to making 2025 a year of growth and shared knowledge!