- Contact Center AI Association
- Posts
- March Updates
March Updates
Some changes and plans for the association as we say goodbye to Q1!
March is here already!?
Q1 has been an absolute masterclass in terms of education and efficiency. There is no other way we would’ve preferred to kick off our 12 cities in 12 months campaign— and we are extremely grateful for the support, involvement, and educational role you have played in this expansion plan.
We have some really exciting things in store for Q2 and we want you to be as involved as possible. Let’s dive in to what’s next, some internal updates, and what we need from you moving forward…
CALENDAR UPDATES 1
Stay informed when it comes to events, meetings, and additional CCAIA opportunities.
We have made some adjustments to our membership webpage (more on this to come…) to give you better access to all CCAIA events, earlier.
We know you are extremely valuable to the day-to-day operations at your organizations, so we want to make sure you have plenty of time to plan your CCAIA trips.
Now, you can visit our calendar section and see all of the events that we have solidified (date and time, topics to be added as they are decided), these events will be constantly updating as we establish more chapters and map out the remainder of 2026.
CALENDAR UPDATES 2
Vendor opportunities
You may also notice that our webpage also has a new section highlighting our vendor partners, this is a fruitful two-fold operation that we want to detail to you.
When you visit our Partnership Calendar as a practitioner, you can register for continued education opportunities! Additionally, as a vendor member, you can promote what events you have coming up and extend the learning curve to your fellow CCAIA community.
We are so excited to cultivate and offer some really high caliber events for you all, as well as showcase the insightful opportunities our partners are constantly working to provide.
LEADERSHIP CALL
Looking for leaders…
Remember that part where I said we needed your help? Yeah, this is that time…
We are looking to solidify the following leadership roles:
Boston: Chapter President & VP
Salt Lake City: Chapter President & VP
Seattle: Chapter President & VP
Nashville: Chapter VP
If you are interested in this role, or interested in nominating someone you think would excel in a specific role, please respond to this email.
The only contingency is that leaders must be a practitioner, no chapter leadership or committee roles are currently available for vendors or consultants.
Stay in touch
We always try and offer you guys the highest quality educational insights out there right now, but the real standard of separation starts with you!
Get involved, we want to hear your perspective and help shape the growth of both CCAIA and our industry as a whole.
As always, follow us on LinkedIn for more immediate updates.
Q2 is coming up!
Get ready for an exciting quarter ahead. We’re bringing together outstanding leaders, timely topics, and valuable opportunities for the CCAIA community to connect and expand their industry knowledge.
Some meeting dates are already posted on the website calendar, with more details coming soon. Keep an eye on LinkedIn for updates!
Additional education opportunities:
March 19 – Webinar: Designing Voice AI for the Realities of Insurance Contact Centers - hosted Regal.ai |
March 25 (NYC) – In-Person Fireside Chat with Kin Insurance: What Happens After You Actually Deploy Voice AI Agents in the Contact Center - hosted by Regal.ai |
Are you a vendor with educational content or events to share? Reach out to [email protected] to have your opportunities featured. |