Weekly Primer: April 28, 2025

This edition focuses on:

1. Open-source voice AI

2. Job Opportunities

3. Speaking Opportunities

4. Upcoming CCAIA Events

1. Open-source voice AI

There has been great progress towards human-like voice AI. However, deploying this technology has been expensive.

We expect the cost of human-like voice AI to drop significantly in the next few years. The lower price will largely be due to the open-source community.

For example, Sesame specializes in emotionally intelligent voice assistants. They have recently open-sourced an impressive voice AI model. You can test it out on their website, here: https://www.sesame.com/research/crossing_the_uncanny_valley_of_voice

2. Noteworthy Job Opportunities

A. Head of Customer Support, Snout

This is a full-time remote position. Check out the full job posting and apply here.

This is a full-time position located in New York. Check out the full job posting and apply here.

C. Sr. Director, Customer Service, Skechers

This is a full-time position located in Manhattan Beach, CA. Check out the full job posting and apply here

D. VP Contact Center Optimization, LPL Financial

This is a full-time position located in Fort Mill, SC. Check out the full job posting and apply here

3. Speaking Opportunities

• WFM Alliance Conference, May 13–14, St. Paul, MN

  (Speaker slot already filled)

• Techsommet, May 21, Remote [Looking for Speakers]

  • Techsommet is recruiting speakers for a virtual panel. More details can be found on our industry events calendar.

  • If you are interested in being a speaker you can apply here.

• Contact Center AI Association QA Analytics Event

  (Speaker slots already filled)

• SOCAP 2025 National Conference, October 14–16, Phoenix, AZ [Looking for Speakers]

  • SOCAP is recruiting speakers for its national conference. More details can be found on our industry events calendar

  • If you are interested in being a speaker you can apply here

4. Upcoming CCAIA Events

1. LinkedIn Live Panel on Automating QA: We are hosting a LinkedIn Live discussion among four prominent contact center leaders. They will talk about different approaches to automating QA and lessons they have learned.

2. The Q2 in-person meeting will be held in Atlanta on June 19. SOCAP will be hosting an Afterparty/ happy hour after the boardroom style meeting.

The registration for these events will be posted soon on the Association’s LinkedIn page. So be sure to follow us there and click the 🛎️ to keep informed.