This edition focuses on consumer AI agents calling companies. Here’s the agenda:

1. Google’s Assistant making inbound calls;

2. Seachat AI calls 11 insurance companies to solicit quotes;

3. Job Opportunities for CX Leaders

4. Q1 In-person meeting in San Jose, CA

1. Google’s Assistant that Makes Phone Calls

Google's introduction of the "Ask for Me" feature represents a significant advancement in consumer AI. This tool allows users to delegate tasks such as scheduling appointments, inquiring about services, and obtaining pricing information to an AI assistant. Currently in testing with local businesses like nail salons and auto repair shops, "Ask for Me" enables customers to avoid the hassle of making calls, allowing AI to handle these routine interactions.

Contact centers are now navigating how to handle inbound customer support calls from consumer AI.

2. AI, Captain: Seachat Navigates the Insurance Sea

On this same topic, a Product Manager of Seasalt AI used an AI agent, Seachat, to call 11 insurance companies to obtain quotes.

Out of the 11, the agent successfully obtained a quote from one of them: Farmers.

It spent 46 minutes on the phone with Farmers providing all the requested information. It even negotiated rates.

You can watch the video yourself and see how AI agents have infinite patience and persistence.

https://www.youtube.com/watch?v=NN80Qnc6Ivk

3. Noteworthy Job Opportunities for CX Leaders

A. Director of Customer Care - Fubo

Fubo is looking for an individual who will lead the support team. This is a full-time remote position.

Check out the full job posting and apply here: https://www.remoterocketship.com/company/fubo-tv/jobs/director-of-customer-care-united-states

B. Director - Call Center Operations – Nassau Financial Group

This is a full-time position located in East Greenbush, NY.

Check out the full job posting and apply here: https://www.tealhq.com/job/director-call-center-operations_8741b4ba-3ffd-40a5-90d3-f3b43630ed12 

4. CCAIA’s Q1 In-Person Meeting on March 21

Join us for the CCAIA Q1 In-Person Meeting in San Jose, CA, on March 21.

The Boardroom-style meeting will focus on "Learning from Launches." CX leaders will exchange insights from implementing AI in their operations.

There will also be a Q1 legal update narrowly focused on new regulations and recent litigation involving the use of AI in customer support.

It's an education-packed 2‑hour meeting, followed by an early dinner.

There is no recording or broadcast of the meeting. This encourages open and honest conversations. We will distribute the distilled insights through this newsletter.

But there's only 15 spots.

You can apply to attend here:

Conclusion

Thank you for reading. We welcome your feedback. Feel free to respond with thoughts and questions.