Weekly Primer: Mar 10, 2025

A distillation of AI news for CX leaders

Author

John Walter
March 10, 2025

This edition focuses on:

  1. Manus

  2. Three new agents from OpenAI?

  3. Job Opportunities at Dyson and Capital One

  4. Q1 In-person meeting in San Jose at full capacity

1. Manus

Many are calling the launch of Manus another “Deepseek Moment.” China’s new autonomous AI agent, Manus AI, is designed to independently plan, execute, and deliver results across various tasks, positioning itself as a leading AI agent.

In demonstrations, Manus showcased the ability to screen job candidates, conduct real estate research, and perform financial data analysis.

Manus announced plans to open source some of their models. This comes on the heels of news leaking that OpenAI may be releasing agents costing as much as $20,000 per month (see next story).

To learn more you can visit Manus’s website here: https://manus.im/

2. Three Agents from OpenAI?

It’s reported that OpenAI will release three new agents — ranging in cost from $2k to $20k per month.

Their “low-end" agents ($2k/mo) will focus on high-income knowledge work. It’s estimated that this will include work performed by lawyers, accountants, etc.

Their mid-tier agents ($10k/mo) will focus more on software engineering.

Their high-end agents ($20k/mo) will function as PhD-level research assistants.

None of this has been confirmed by OpenAI. But the reporters who first broke the story seem reputable. One of them previously worked at Morgan Stanley as a technology investment banker. It makes sense that details shared with investors could find their way to her.

3. Noteworthy Job Opportunities for CX Leaders

A. Director, Head of Capital One Travel Servicing & Operations, Capital One

Capital One is looking for an individual who will drive transformational improvements in their operations and customer experience.

The position located in New York, NY.

Check out the full job posting and apply here: https://www.linkedin.com/jobs/view/4124919824

B. Vice President, Customer Service Americas, Dyson

The role has direct accountability for the development and delivery of the many multi-channel experiences that Dyson offers to their Shoppers and Owners.

The position located in New York, NY.

Check out the full job posting and apply here: https://www.linkedin.com/jobs/view/4125175335/

4. CCAIA’s Q1 In-Person Meeting on March 21

The in-person meeting in San Jose is at full capacity. Our next in-person meeting will be in Atlanta in Q2.

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Have a great week!