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The CCAIA is Now Open to Technology Companies, BPOs & Consultants
Aug 08, 2025

The CCAIA is Now Open to Technology Companies, BPOs & Consultants

More Perspectives. Stronger Insights. Better Outcomes.

Q2 Meeting & Summer Social in ATL on June 19
Jun 02, 2025

Q2 Meeting & Summer Social in ATL on June 19

Join us in Atlanta on June 19

John Walter
John Walter
Introducing CX Leader Huddles
May 12, 2025

Introducing CX Leader Huddles

Private discussions among industry peers

John Walter
John Walter
Weekly Primer: May 5, 2025
May 05, 2025

Weekly Primer: May 5, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Weekly Primer: April 28, 2025
Apr 28, 2025

Weekly Primer: April 28, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Weekly Primer: April 21, 2025
Apr 21, 2025

Weekly Primer: April 21, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Upcoming Speaking Opportunities for Customer Support Leaders
Apr 14, 2025

Upcoming Speaking Opportunities for Customer Support Leaders

Opportunities at WFM Alliance, SOCAP, and CCAIA

John Walter
John Walter
Announcement: Industry Speaker Program
Apr 07, 2025

Announcement: Industry Speaker Program

Find a speaker / Be a speaker

John Walter
John Walter
Q1 2025 Legal Updates
Mar 31, 2025

Q1 2025 Legal Updates

Legal Updates Every CX Leader Should Know

John Walter
John Walter
Weekly Primer: Mar 24, 2025
Mar 24, 2025

Weekly Primer: Mar 24, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Weekly Primer: March 17, 2025
Mar 17, 2025

Weekly Primer: March 17, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Weekly Primer: Mar 10, 2025
Mar 10, 2025

Weekly Primer: Mar 10, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
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Educating CX Practitioners on the responsible use of AI.

Contact Center AI Association

Educating CX Practitioners on the responsible use of AI.

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