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Educating CX Practitioners on the responsible use of AI.

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Expanding to 8 more cities in 2026
Dec 06, 2025

Expanding to 8 more cities in 2026

Phoenix, Nashville, Denver, Chicago, Seattle, Boston, Salt Lake City, Tampa

Save the Date: San Francisco – Jan 15
Nov 24, 2025

Save the Date: San Francisco – Jan 15

A gathering of customer support leaders

Contact Center AI Association Announces Major 2026 Expansion Plans
Nov 20, 2025

Contact Center AI Association Announces Major 2026 Expansion Plans

Help guide the selection of cities for new CCAIA chapters

Leadership Opportunity: Vice President - Northeast Chapter of the Contact Center AI Association
Oct 17, 2025

Leadership Opportunity: Vice President - Northeast Chapter of the Contact Center AI Association

Northeast Chapter Seeking a Vice President

John Walter
John Walter
Q4 Meeting in Austin
Oct 08, 2025

Q4 Meeting in Austin

The Contact Center AI Association is coming to Austin

Leadership Opportunity: Austin Chapter of the Contact Center AI Association
Aug 29, 2025

Leadership Opportunity: Austin Chapter of the Contact Center AI Association

New Austin chapter, leadership roles open.

The CCAIA is Now Open to Technology Companies, BPOs & Consultants
Aug 08, 2025

The CCAIA is Now Open to Technology Companies, BPOs & Consultants

More Perspectives. Stronger Insights. Better Outcomes.

Q2 Meeting & Summer Social in ATL on June 19
Jun 02, 2025

Q2 Meeting & Summer Social in ATL on June 19

Join us in Atlanta on June 19

John Walter
John Walter
Introducing CX Leader Huddles
May 12, 2025

Introducing CX Leader Huddles

Private discussions among industry peers

John Walter
John Walter
Weekly Primer: May 5, 2025
May 05, 2025

Weekly Primer: May 5, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Weekly Primer: April 28, 2025
Apr 28, 2025

Weekly Primer: April 28, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
Weekly Primer: April 21, 2025
Apr 21, 2025

Weekly Primer: April 21, 2025

A distillation of AI news for CX leaders

John Walter
John Walter
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Educating CX Practitioners on the responsible use of AI.

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Educating CX Practitioners on the responsible use of AI.

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